Safety and Wellbeing
Safety and Wellbeing - Touchstone Communities Safety and Wellbeing - Touchstone Communities

Keeping Our
Communities Safe

Stay Connected. Stay Informed.

Our top priority is the health and safety of our residents, team members and guests who visit our communities. We are currently following guidelines set by the Centers for Disease Control and Prevention (CDC), CMS, AHCA, HHSC and state requirements to ensure you and your loved ones are safe. 

We continue to welcome new residents to our communities for short-term (skilled nursing) care, long-term care and respite care for when the original caregiver has to step away for a short time. Please make an appointment for a tour of the right community for your loved one’s care.

Touchstone Communities


Dedicated to Your Safety & Wellbeing.

At our Touchstone Communities your loved one is family, and we are 100% committed to keeping them safe.

Touchstone Communities

Visiting Loved Ones

At Touchstone, we know the importance of receiving a visit from your loved ones. A visit from family is the highlight of many residents’ day and is an integral part of their well-being. So that you can continue visiting your loved one, we adjusted our visitation policies following medical, federal and local guidelines.

Visitation appointments are limited per day; please contact the Touchstone community you are planning to visit to schedule your appointment and ensure you have a safe place to spend time with your loved one. Visitation policies can change frequently and depend on the community’s health and safety status, which can be found in the chart at the bottom of this page.

Touchstone Communities
Touchstone Communities

Dining & Amenities

Based on current health guidelines, we have reopened our dining rooms, with limited capacity, in an effort to reintroduce the feeling of “community” for our residents. Residents also have the option to dine in the privacy of their own rooms. Special amenities such as Internet cafes and movie theaters (available at specific locations) are also open with safety precautions.

Residents who are able to wear masks are encouraged to do so in shared spaces, and everyone at a Touchstone community socially distance themselves at six feet apart from others. We ask that residents who feel sick avoid joining others and report it to team members.

Touchstone Communities
Touchstone Communities

Socializing Safety

Socialization is an integral part of our communities. We create an environment that feels comfortable and engaging to our residents. While your family is in our care, we will do everything we can to make every day an uplifting one.

Group activities and shared spaces, such as chapels, are kept safe for residents to engage in. Residents may also participate in larger group activities and gatherings, within the communities and in some cases outside of the communities, so long as social distancing guidelines are followed. We also encourage residents to socially distance and wear masks, shields or other face coverings per CDC guidelines.

Touchstone Communities
Touchstone Communities

Therapy & Rehabilitation

At Touchstone, getting your loved one back to health is very important to us. As we continue offering our rehabilitation programs, we have adapted them to follow state and local guidelines to do so safely. Be confident that while our team members provide care to your loved ones, we are doing everything in our power to keep them safe and meeting their physical, social, emotional, and spiritual needs. All communities will continue to offer:

  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Memory care
  • And more
Touchstone Communities
Touchstone Communities

Mask Requirements

To continue ensuring the well-being of you and our residents, we require face coverings or masks for team members and visitors at all Touchstone Communities. We provide our team members with masks during their shifts and any other Personal Protective Equipment (PPE) as needed. Residents who are able to wear face masks or coverings are encouraged to do so while they’re in public areas.

We will continue monitoring CDC, state and local guidelines and will make adjustments to our policies accordingly.

Touchstone Communities

What We’re Doing To Keep You Safe

Regular Screening

All team members, residents and visitors are screened with a questionnaire and temperature check for contractible illnesses upon entry to all Touchstone Communities facilities.

Keeping Our Communities Clean

Touchstone Communities continues to thoroughly clean and disinfect every facility with care. We follow health and sanitization protocols, and our team members have been trained on the most effective disinfecting methods and products to keep you and your loved ones safe. All public and team-member areas are disinfected regularly.

Touchstone Communities
Touchstone Communities

COVID-19 Status Updates

Below you will find COVID-19 updates for each Touchstone Community.  The data reflects patients tested as of 11/27/2021 and is pending validation by public health officials. A positive test does not necessarily mean the patient is experiencing symptoms. This data, in combination with other sources, is being used to improve public health decisions. All communities are monitoring for signs and symptoms related to COVID-19 according to state and federal guidelines.

Alert CodeAlert Description
GreenThe location is experiencing no unexpected disease outbreaks, and is utilizing normal infection control education, prevention, surveillance, and control practices in accordance with established policies and procedures.
YellowThe location has increased vigilance for infectious diseases due to a known threat (e.g., COVID-19).
OrangeThe location perceives that an infectious disease outbreak is imminent. Visitation is limited and screening for signs and symptoms prior to entry into the location is being implemented (e.g., disease reaches an endemic state).
RedThe location has experienced a presumptive or confirmed case of an emergency infectious disease within the facility (HCC/ALF) or has such a case on census (home health/hospice/Home First). For HCCs/ALFs, all visitors (except for medical response teams, Public Health, and community response partners) and nonessential personnel are prohibited from entering the location and new admissions are generally not allowed, except in limited circumstances.
CommunityCountyNumber of ResidentsCurrent Active Positive ResidentsRecovered ResidentsExpired ResidentsNumber of Team MembersCurrent Active TeamRecoveredExpiredAlert Code
Bandera Nursing & RehabilitationBandera680152740220Red
Coastal Palms Nursing & RehabilitationSan Patricio58015214910470Orange
Country Care ManorWilson660576820400Red
Del Rio Nursing & Rehabilitation CenterVal Verde3503119460380Orange
Heritage Nursing & RehabilitationBexar5705916830331Red
Laredo Nursing & RehabilitationWebb42017920690580Orange
Las Alturas Nursing & Transitional CareWebb1080201130110Orange
Las Palmas Skilled Nursing & RehabilitationLa Salle4504010531360Orange
Mid Valley Nursing & RehabilitationHidalgo7403211990450Orange
River Ridge Nursing & RehabilitationNueces690633870330Red
Stone Oak Care CenterBexar109014391000480Orange
The EnclaveBexar11805331241450Red
The Heights® of AlamoHidalgo5605516740340Red
The Heights® of AtascosaAtascosa640111241250660Red
The Heights® of BulverdeComal7504081020420Red
The Heights® of GonzalesGonzales8505310950650Orange
The Heights® of North HoustonHarris810501860230Orange
The Heights® of TomballHarris970358930370Red
The Heights® of TylerSmith9707161171580Red
The Heights® on HuebnerBexar8604201160260Orange
The Heights® on Valley RanchMontgomery51070730120Orange
West Oaks Nursing & RehabilitationHarris8308014970460Orange
CommunityCountyNumber of ResidentsCurrent Active CasesRecoveredExpiredAlert Code
Bandera Nursing & RehabilitationBandera680152Red
Coastal Palms Nursing & RehabilitationSan Patricio58015214Orange
Country Care ManorWilson660576Red
Del Rio Nursing & Rehabilitation CenterVal Verde3503119Orange
Heritage Nursing & RehabilitationBexar5705916Red
Laredo Nursing & RehabilitationWebb42017920Orange
Las Alturas Nursing & Transitional CareWebb108020Orange
Las Palmas Skilled Nursing & RehabilitationLa Salle4504010Orange
Mid Valley Nursing & RehabilitationHidalgo7403211Orange
River Ridge Nursing & RehabilitationNueces690633Red
Stone Oak Care CenterBexar10901439Orange
The EnclaveBexar1180533Red
The Heights® of AlamoHidalgo5605516Red
The Heights® of AtascosaAtascosa64011124Red
The Heights® of BulverdeComal750408Red
The Heights® of GonzalesGonzales8505310Orange
The Heights® of North HoustonHarris810501Orange
The Heights® of TomballHarris970358Red
The Heights® of TylerSmith970716Red
The Heights® on HuebnerBexar860420Orange
The Heights® on Valley RanchMontgomery51070Orange
West Oaks Nursing & RehabilitationHarris8308014Orange
CommunityCountyNumber of Team MembersCurrent Active CasesRecoveredExpiredAlert Code
Bandera Nursing & RehabilitationBandera740220Red
Coastal Palms Nursing & RehabilitationSan Patricio910470Orange
Country Care ManorWilson820400Red
Del Rio Nursing & Rehabilitation CenterVal Verde460380Orange
Heritage Nursing & RehabilitationBexar830331Red
Laredo Nursing & RehabilitationWebb690580Orange
Las Alturas Nursing & Transitional CareWebb1130110Orange
Las Palmas Skilled Nursing & RehabilitationLa Salle531360Orange
Mid Valley Nursing & RehabilitationHidalgo990450Orange
River Ridge Nursing & RehabilitationNueces870330Red
Stone Oak Care CenterBexar1000480Orange
The EnclaveBexar1241450Red
The Heights® of AlamoHidalgo740340Red
The Heights® of AtascosaAtascosa1250660Red
The Heights® of BulverdeComal1020420Red
The Heights® of GonzalesGonzales950650Orange
The Heights® of North HoustonHarris860230Orange
The Heights® of TomballHarris930370Red
The Heights® of TylerSmith1171580Red
The Heights® on HuebnerBexar1160260Orange
The Heights® on Valley RanchMontgomery730120Orange
West Oaks Nursing & RehabilitationHarris970460Orange
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