COVID-19 Updates
COVID-19 Status Updates: Stay Connected. Stay Informed.

COVID-19 Status Updates

Stay Connected. Stay Informed.

Touchstone’s top priority is the health and safety of our residents, team members and guests who visit our communities. Touchstone Communities is taking precautionary measures to prevent the spread of the COVID-19 virus. We are following protocols from the Centers for Disease Control and Prevention (CDC), CMS, AHCA and HHSC.

Below you will find COVID-19 updates for each Touchstone Community.  The data reflects patients tested as of 1/25/2021 and is pending validation by public health officials. A positive test does not necessarily mean the patient is experiencing symptoms. This data, in combination with other sources, is being used to improve public health decisions. All communities are monitoring for signs and symptoms related to COVID-19 according to state and federal guidelines.

Alert CodeAlert Description
GreenThe location is experiencing no unexpected disease outbreaks, and is utilizing normal infection control education, prevention, surveillance, and control practices in accordance with established policies and procedures.
YellowThe location has increased vigilance for infectious diseases due to a known threat (e.g., COVID-19).
OrangeThe location perceives that an infectious disease outbreak is imminent. Visitation is limited and screening for signs and symptoms prior to entry into the location is being implemented (e.g., disease reaches an endemic state).
RedThe location has experienced a presumptive or confirmed case of an emergency infectious disease within the facility (HCC/ALF) or has such a case on census (home health/hospice/Home First). For HCCs/ALFs, all visitors (except for medical response teams, Public Health, and community response partners) and nonessential personnel are prohibited from entering the location and new admissions are generally not allowed, except in limited circumstances.
CommunityCountyNumber of ResidentsCurrent Active CasesRecoveredExpiredNumber of Team MembersCurrent Active CasesRecoveredExpiredAlert Code
Bandera Nursing & RehabilitationBandera652669Orange
Coastal Palms Nursing & RehabilitationSan Patricio81181041281130Red
Country Care ManorWilson625557530Orange
Del Rio Nursing & Rehabilitation CenterVal Verde3123184333Orange
Heritage Nursing & RehabilitationBexar583713821301Red
Laredo Nursing & RehabilitationWebb497160196957Red
Las Alturas Nursing & Transitional CareWebb104211017Orange
Las Palmas Skilled Nursing & RehabilitationLa Salle45391052232Red
Mid Valley Nursing & RehabilitationHidalgo6832119944Orange
River Ridge Nursing & RehabilitationNueces661881216Orange
Stone Oak Care CenterBexar1071378797537Red
The EnclaveBexar11216141114230Red
The Heights® of AlamoHidalgo4749167028Orange
The Heights® of AtascosaAtascosa6538721118257Orange
The Heights® of BulverdeComal973589732Orange
The Heights® of GonzalesGonzales8453988251Red
The Heights® of North HoustonHarris805018522Orange
The Heights® of TomballHarris9233889131Red
The Heights® of TylerSmith98673106144Red
The Heights® on HuebnerBexar861311159Red
The Heights® on Valley RanchMontgomery4626714Red
West Oaks Nursing & RehabilitationHarris889661495637Red
CommunityCountyNumber of ResidentsCurrent Active CasesRecoveredExpiredAlert Code
Bandera Nursing & RehabilitationBandera#REF!2Orange
Coastal Palms Nursing & RehabilitationSan Patricio651810412Red
Country Care ManorWilson62555Orange
Del Rio Nursing & Rehabilitation CenterVal Verde312318Orange
Heritage Nursing & RehabilitationBexar583713Red
Laredo Nursing & RehabilitationWebb49716019Red
Las Alturas Nursing & Transitional CareWebb1042Orange
Las Palmas Skilled Nursing & RehabilitationLa Salle453910Red
Mid Valley Nursing & RehabilitationHidalgo683211Orange
River Ridge Nursing & RehabilitationNueces6618Orange
Stone Oak Care CenterBexar10713787Red
The EnclaveBexar11216141Red
The Heights® of AlamoHidalgo474916Orange
The Heights® of AtascosaAtascosa6538721Orange
The Heights® of BulverdeComal97358Orange
The Heights® of GonzalesGonzales84539Red
The Heights® of North HoustonHarris80501Orange
The Heights® of TomballHarris92338Red
The Heights® of TylerSmith98673Red
The Heights® on HuebnerBexar8613Red
The Heights® on Valley RanchMontgomery462Red
West Oaks Nursing & RehabilitationHarris8896614Red
CommunityCountyNumber of Team MembersCurrent Active CasesRecoveredExpiredAlert Code
Bandera Nursing & RehabilitationBandera669Orange
Coastal Palms Nursing & RehabilitationSan Patricio81130Red
Country Care ManorWilson7530Orange
Del Rio Nursing & Rehabilitation CenterVal Verde4333Orange
Heritage Nursing & RehabilitationBexar821301Red
Laredo Nursing & RehabilitationWebb6957Red
Las Alturas Nursing & Transitional CareWebb11017Orange
Las Palmas Skilled Nursing & RehabilitationLa Salle52232Red
Mid Valley Nursing & RehabilitationHidalgo9944Orange
River Ridge Nursing & RehabilitationNueces81216Orange
Stone Oak Care CenterBexar97537Red
The EnclaveBexar114230Red
The Heights® of AlamoHidalgo7028Orange
The Heights® of AtascosaAtascosa118257Orange
The Heights® of BulverdeComal9732Orange
The Heights® of GonzalesGonzales88251Red
The Heights® of North HoustonHarris8522Orange
The Heights® of TomballHarris89131Red
The Heights® of TylerSmith106144Red
The Heights® on HuebnerBexar11159Red
The Heights® on Valley RanchMontgomery6714Red
West Oaks Nursing & RehabilitationHarris95637Red
Visitation Guidelines:

Visitation Guidelines

Our goal is to address the healthcare needs of those placed in our care which includes social interaction with loved ones. This connection is paramount to our residents’ health and wellbeing. During this unprecedented time, Touchstone Communities has implemented ways to stay connected to your loved one based on each community’s COVID-19 status.

Visitor screening and visitation policies change frequently as testing results are received for Team Members and Residents as reflected in the chart above.  Please contact the Touchstone Community you are interested in visiting directly to schedule an appropriate visit.

COVID-19 CareLine:

COVID-19 CareLine

We understand the stress and worry COVID-19 is placing on our team members, residents and family members. Our highest priority is caring for and supporting you and your family through this difficult time. Your thoughts, suggestions, and concerns are important to us, and we are here to listen. Whether you are a resident, family member or friend, your concerns matter. Touchstone Communities provides a 24/7 toll-free Careline to address your COVID-19 related concerns or suggestions. You may contact us anonymously or choose to provide your contact information so we may reach you.

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