COVID-19 Updates
COVID-19 Status Updates: Stay Connected. Stay Informed.

COVID-19 Status Updates

Stay Connected. Stay Informed.

Touchstone’s top priority is the health and safety of our residents, team members and guests who visit our communities. Touchstone Communities is taking precautionary measures to prevent the spread of the COVID-19 virus. We are following protocols from the Centers for Disease Control and Prevention (CDC), CMS, AHCA and HHSC.

Below you will find COVID-19 updates for each Touchstone Community.  The data reflects patients tested as of 12/3/2020 and is pending validation by public health officials. A positive test does not necessarily mean the patient is experiencing symptoms. This data, in combination with other sources, is being used to improve public health decisions. All communities are monitoring for signs and symptoms related to COVID-19 according to state and federal guidelines.

Alert CodeAlert Description
GreenThe location is experiencing no unexpected disease outbreaks, and is utilizing normal infection control education, prevention, surveillance, and control practices in accordance with established policies and procedures.
YellowThe location has increased vigilance for infectious diseases due to a known threat (e.g., COVID-19).
OrangeThe location perceives that an infectious disease outbreak is imminent. Visitation is limited and screening for signs and symptoms prior to entry into the location is being implemented (e.g., disease reaches an endemic state).
RedThe location has experienced a presumptive or confirmed case of an emergency infectious disease within the facility (HCC/ALF) or has such a case on census (home health/hospice/Home First). For HCCs/ALFs, all visitors (except for medical response teams, Public Health, and community response partners) and nonessential personnel are prohibited from entering the location and new admissions are generally not allowed, except in limited circumstances.
CommunityCountyNumber of ResidentsCurrent Active CasesRecoveredExpiredNumber of Team MembersCurrent Active CasesRecoveredExpiredAlert Code
Bandera Nursing & RehabilitationBandera6502066360Red
Coastal Palms Nursing & RehabilitationSan Patricio6814588800280Red
Country Care ManorWilson7601072250Orange
Del Rio Nursing & Rehabilitation CenterVal Verde3102318430290Orange
Heritage Nursing & RehabilitationBexar5903613813231Red
Laredo Nursing & RehabilitationWebb59267718665450Red
Las Alturas Nursing & Transitional CareWebb102020109050Orange
Las Palmas Skilled Nursing & RehabilitationLa Salle490144511120Red
Mid Valley Nursing & RehabilitationHidalgo6803211985380Red
River Ridge Nursing & RehabilitationNueces65070800140Orange
Stone Oak Care CenterBexar10923095480Red
The EnclaveBexar1330301083170Red
The Heights® of AlamoHidalgo4804916702250Red
The Heights® of AtascosaAtascosa8532611174130Orange
The Heights® of BulverdeComal790358953240Red
The Heights® of GonzalesGonzales850539881420Red
The Heights® of North HoustonHarris802660853160Orange
The Heights® of TomballHarris94196880190Red
The Heights® of TylerSmith8485531020390Red
The Heights® on HuebnerBexar83010110060Orange
The Heights® on Valley RanchMontgomery5401067020Orange
West Oaks Nursing & RehabilitationHarris8304112921360Red
CommunityCountyNumber of ResidentsCurrent Active CasesRecoveredExpiredAlert Code
Bandera Nursing & RehabilitationBandera#REF!020Red
Coastal Palms Nursing & RehabilitationSan Patricio6514588Red
Country Care ManorWilson76010Orange
Del Rio Nursing & Rehabilitation CenterVal Verde3102318Orange
Heritage Nursing & RehabilitationBexar5903613Red
Laredo Nursing & RehabilitationWebb59267718Red
Las Alturas Nursing & Transitional CareWebb102020Orange
Las Palmas Skilled Nursing & RehabilitationLa Salle490144Red
Mid Valley Nursing & RehabilitationHidalgo6803211Red
River Ridge Nursing & RehabilitationNueces65070Orange
Stone Oak Care CenterBexar109230Red
The EnclaveBexar133030Red
The Heights® of AlamoHidalgo4804916Red
The Heights® of AtascosaAtascosa853261Orange
The Heights® of BulverdeComal790358Red
The Heights® of GonzalesGonzales850539Red
The Heights® of North HoustonHarris802660Orange
The Heights® of TomballHarris94196Red
The Heights® of TylerSmith848553Red
The Heights® on HuebnerBexar83010Orange
The Heights® on Valley RanchMontgomery54010Orange
West Oaks Nursing & RehabilitationHarris8304112Red
CommunityCountyNumber of Team MembersCurrent Active CasesRecoveredExpiredAlert Code
Bandera Nursing & RehabilitationBandera66360Red
Coastal Palms Nursing & RehabilitationSan Patricio800280Red
Country Care ManorWilson72250Orange
Del Rio Nursing & Rehabilitation CenterVal Verde430290Orange
Heritage Nursing & RehabilitationBexar813231Red
Laredo Nursing & RehabilitationWebb665450Red
Las Alturas Nursing & Transitional CareWebb109050Orange
Las Palmas Skilled Nursing & RehabilitationLa Salle511120Red
Mid Valley Nursing & RehabilitationHidalgo985380Red
River Ridge Nursing & RehabilitationNueces800140Orange
Stone Oak Care CenterBexar95480Red
The EnclaveBexar1083170Red
The Heights® of AlamoHidalgo702250Red
The Heights® of AtascosaAtascosa1174130Orange
The Heights® of BulverdeComal953240Red
The Heights® of GonzalesGonzales881420Red
The Heights® of North HoustonHarris853160Orange
The Heights® of TomballHarris880190Red
The Heights® of TylerSmith1020390Red
The Heights® on HuebnerBexar110060Orange
The Heights® on Valley RanchMontgomery67020Orange
West Oaks Nursing & RehabilitationHarris921360Red
Visitation Guidelines:

Visitation Guidelines

Our goal is to address the healthcare needs of those placed in our care which includes social interaction with loved ones. This connection is paramount to our residents’ health and wellbeing. During this unprecedented time, Touchstone Communities has implemented ways to stay connected to your loved one based on each community’s COVID-19 status.

Visitor screening and visitation policies change frequently as testing results are received for Team Members and Residents as reflected in the chart above.  Please contact the Touchstone Community you are interested in visiting directly to schedule an appropriate visit.

COVID-19 CareLine:

COVID-19 CareLine

We understand the stress and worry COVID-19 is placing on our team members, residents and family members. Our highest priority is caring for and supporting you and your family through this difficult time. Your thoughts, suggestions, and concerns are important to us, and we are here to listen. Whether you are a resident, family member or friend, your concerns matter. Touchstone Communities provides a 24/7 toll-free Careline to address your COVID-19 related concerns or suggestions. You may contact us anonymously or choose to provide your contact information so we may reach you.

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