Touchstone Communities®
Caring For Families, One Generation At A Time.®
Care & Compassion - Where Veterans Come First.
About Touchstone Communities Veterans Division

About Us

Caring for veterans, one generation at a time.

Simply put, a “touchstone” is a measure of quality and value. At Touchstone Veterans Division, we take that seriously. Our mission is to deliver compassionate care to veterans through innovative approaches while creating family partnerships, one generation at a time.

The Touchstone Experience

250 Combined Years of Management Experience

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Combined Years of Management Experience

956 Staff at Hand

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Staff at Hand

854 Veterans We Serve

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Veterans We Serve

10 Specialized Care Programs

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Specialized Care Programs

What We Do at Touchstone Communities Veterans Division

What We Do

An Experienced Development Partner

Touchstone Veterans Division has the expertise to assist owners and managers of state veterans homes with comprehensive planning and development, operational management services, and staff recruitment and training.


Proven Results in Operations Management

  • Dedicated Support

    Dedicated Support

    Dedicated solely to veterans services, Touchstone Veterans Division has brought together a team of proven industry leaders who are committed to quality and excellence and focused on optimizing the balance between care and cost.

  • Proven Affairs Record

    Proven Record

    With more than 250 years of combined management experience in long-term care, Touchstone has a reputation among federal and state agencies as a reliable provider of quality care as well as comprehensive experience in opening and managing state veterans homes.

  • Recruitment and Retention

    Recruitment and Retention

    A dedicated, dependable team is vital to the care of veterans, and Touchstone Veterans Division is invested in recruiting and retaining the best in caregiving teams, offering a robust benefits package.

  • Full Service Billing

    Full Service Billing

    Trident Health Services, a Touchstone entity, offers years of experience in veterans-centered accounts receivable management in alignment with the Federal Register for State Veterans Nursing Homes, including billing, cost reporting, and consulting services.

  • Comprehensive Rehabilitation

    Comprehensive Rehabilitation

    Touchstone Rehabilitation is a full-service speech, occupational, and physical therapy provider, specializing in meeting the needs of veterans and in designing therapy programs specific to each veteran’s therapeutic goals.

  • Premier Customer Care

    Premier Customer Care

    All Touchstone Veterans Division team members participate in Premier Customer Service (PCS), our internal coaching program designed to cultivate the best in customer service for veterans, family members, and all other customers.

Touchstone Communities Veterans Division

At Touchstone, we believe we are here to serve a greater purpose–to glorify God. We are truly blessed to serve the men and women who have sacrificed so much for our nation, and we are honored to provide services they need with respect and dignity.

— Carl Fellbaum
CEO, Touchstone Communities

Our Team at Touchstone Communities Veterans Division

Our Team

Proven Industry Leaders

Our team of proven industry leaders has created a culture of accountability, effective communication, and innovation to deliver the highest level of care and service to veterans.

  • Kai Mayne, LNFA, Chief Operating Officer - Touchstone Communities Veterans Division

    Kai Mayne, LNFA

    Chief Operating Officer
  • Robin Hayes, RN, VP of Clinical Operations & Health Services - Touchstone Communities Veterans Division

    Robin Hayes, RN

    VP of Clinical Operations & Health Services
  • Cindy Gabel, VP of Billing Services - Touchstone Communities Veterans Division

    Cindy Gabel

    VP of Billing Services
  • Becky Orta, RN, Regional Care & Reimbursement Specialist - Touchstone Communities Veterans Division

    Becky Orta, RN

    Regional Care & Reimbursement Specialist
  • Larry Alva, Regional Business Office Manager - Touchstone Communities Veterans Division

    Larry Alva

    Regional Business Office Manager
  • Chris Alanis, Regional Human Resources Director - Touchstone Communities Veterans Division

    Chris Alanis

    Regional Human Resources Director
  • Doug Bray, Director of Construction Services - Touchstone Communities Veterans Division

    Doug Bray

    Director of Construction Services
  • Bailey Tinney, OTR, Director of Staff Development & Programming - Touchstone Communities Veterans Division

    Bailey Tinney, OTR

    Director of Staff Development & Programming
  • Sheryl Hopson, RN, Regional Nurse - Touchstone Communities Veterans Division

    Sheryl Hopson, RN

    Regional Nurse
  • Cristy Moore, RN, Regional Nurse - Touchstone Communities Veterans Division

    Cristy Moore, RN

    Regional Nurse
Our Activities at Touchstone Communities Veterans Division

Our Activities

Living Life to the Fullest

The Veterans Division team encourages long-term independence and develops healthy activities in a caring, supervised setting to enhance the social, physical, and spiritual well-being of each veteran we are honored to serve.

  • Touchstone Communities Veterans Division
  • Touchstone Communities Veterans Division
  • Touchstone Communities Veterans Division
  • Touchstone Communities Veterans Division
  • Touchstone Communities Veterans Division
  • Touchstone Communities Veterans Division
  • Touchstone Communities Veterans Division
  • Touchstone Communities Veterans Division
  • Touchstone Communities Veterans Division
  • Touchstone Communities Veterans Division
Contact Us at Touchstone Communities Veterans Division

Contact Us

We’re Here for You

To find out how Touchstone Veterans Division can help you with planning and development, operational management services, and staff recruitment and training for state veterans homes, please call 1.888.593.0072 or message us below.

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