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It’s best to visit a facility more than once and at different times of the day. One visit could be to observe the noon meal being served. You may try to schedule a visit to observe activities being offered, and then again to see the evening meal. Plan to spend at least an hour on each visit. It’s usually best to schedule an appointment to meet with the administrator the first time to explain the purpose of your visit. Following a guided tour, it’s smart to chat with residents and observe conditions all by yourself. If the administrator refuses to let you tour without a staff member present, you can assume he or she has something to hide.
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